BeachDiva.co.uk - Order Form

All details marked with * must be completed.
Invoice Address		Delivery Address
* Required Information		Same as Invoice Address
* Required Information		**Only required if delivery address is different from invoice address.
Title		Title
First Name	*	First Name	**
Last Name	*	Last Name	**
Company		Company
Address	*	Address	**

City	*	City	**

Country	*	Country	**
County	*	County	**
Post Code	*	Post Code	**

Telephone	*	Credit card orders: To help protect your account against fraudulent orders, BeachDiva ships only to addresses your card issuer has on file for you. If you would like to ship to an address other than your card's billing address, please contact your card issuer to add an alternate shipping address in order to avoid possible delays. Note: We do not ship to PO Box addresses.
Telephone (2)
Email Address	*
Username	*
Password	*
Confirm Password	*
Terms and Conditions
Plain English Credit/Debit Card Security Your Privacy Prices Product Descriptions Payment Delivery No Quibble Guarantee Guarantees Order Cancellations Returns Customer Services, Enquiries and Contact Address Customer Complaints Plain English We do not agree with hidden small print, overcomplicated terminology or legal jargon that neither you nor we fully understand. We are great believers in plain English and have tried to word our terms and conditions accordingly. These terms and conditions apply to BeachDiva.co.uk and constitute a binding contract between BeachDiva.co.uk (us/we/our) and its customers (you/your) which applies to all purchases of products from us and the language relating to all aspects of this contract is deemed to be English. This contract shall be governed and construed according to English law and any disputes and proceedings shall be subject to the jurisdiction of English courts only. Credit/Debit Card Security Security is our highest priority and we would like to reassure you that this website is fully secure. Please e-mail us at sales@BeachDiva.co.uk should you have any questions or queries about the security of this web site. Your Privacy Your privacy is of great concern to us. We are fully aware of the problems that nuisance junkmail and random phone calls create. We therefore undertake to collect information about you, only to enable us to process your order in the most efficient way and provide you with the best possible service. We will only collect your information lawfully and in accordance with the data protection act of 1998. We do not sell, share, rent or otherwise disclose your information to any third party. We will ask for your permission to use your information to provide you, from time to time, with product information from our company only and only by either e-mail or post. Should you refuse permission; no further information will be provided to you. In any event, we undertake never to call you in order to promote or advertise our products. We will collect the following information from you: Your name and address Delivery address (if different) E-mail address Telephone number Prices All our prices unless otherwise stated, are inclusive of delivery costs .We reserve our rights to alter prices without further notice. Product Descriptions We take the utmost care to ensure that our product descriptions and other information provided (including pictures) are as accurate as possible. However, we cannot accept any liability for unintended inaccuracies or errors. Colours may slightly vary due to the limitations of computer technology. The product descriptions and/or information provided on our website do not constitute an offer to contract or enter into an agreement. Product description and information are subject to change without prior notice. All descriptions and information are provided in good faith and cannot be relied upon as medical advice or opinion. If in any doubt, please consult your GP. Orders are accepted at our discretion only and we reserve our right to decline orders without giving any further reason. Payment About WorldPay For millions of people around the world, WorldPay is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small. WE DO NOT RECORD YOUR CREDIT CARD DETAILS. For telephone orders please ring 0161 924 2337. Our lines are open Monday to Friday, 9am to 5pm. We also accept payment by cheque. Please fill in your order details in the usual way, complete and print the order confirmation page and sent together with your cheque to BeachDiva Accounts Department 2nd Floor Station House Stamford New Road Altrincham Cheshire WA14 1EP Please make cheques payable to Extra Comfort Ltd. From the date of receiving your cheque, please allow for 5 working days for your funds to clear. Your orders can only be dispatched if payment has been received and cleared. Delivery Free delivery for all items to mainland England, Scotland, Scottish Highlands, Wales, Northern Ireland and the Republic of Ireland. On request free Saturday delivery for all standard and bespoke memory foam mattresses and overlays, unless otherwise stated. Please email sales@BeachDiva.co.uk or write to us. We deliver to all of Europe. Please e-mail sales@BeachDiva.co.uk for delivery charges. Your shopping basket will display the estimated delivery period which is normally 2-5 working days after order confirmation. Should we be unable to deliver within this time period, we will advise you accordingly and you are within your rights, after receiving such an advice, to cancel your order. Our special couriers and Parcelforce guarantee next day delivery after pick up from our warehouse. For deliveries to Scottish Islands and Channel Islands please contact us or email to sales@BeachDiva.co.uk. Items send by First Class Recorded Post will usually arrive within 24 hours. All our memory foam mattresses and some of the memory foam overlays are delivered by special courier and must be signed for at the delivery address. Mattresses and overlays cannot be left unattended. In case of an unsuccessful delivery our courier will return for a second attempt to deliver, usually the next working day. Should this prove to be unsuccessful again, the goods will be returned to our warehouse and it will be your responsibility to arrange for collection at your expense. Regretfully, due to the return costs to our warehouse, an extra charge of £45 will apply and we cannot release the goods until you have paid this extra charge in full. In case of an unsuccessful delivery by Parcelforce or First Class Recorded Post a note will be left at the delivery address informing you of the event. Those items can usually be collected at your local sorting or post office. Collection is entirely your responsibility. It is possible that the delivery time for bespoke items may be longer than 2-5 working days. We will advise you of the approximate delivery time once your order has been confirmed. Should you have any questions or queries about delivery, please e-mail sales@BeachDiva.co.uk, write or telephone us. No Quibble Guarantee We appreciate that orders are sometimes placed in a hurry or without giving enough consideration to the item ordered. We have all done this. Should you therefore change your mind about your order, we undertake the following: If you cancel your order within 14 days after the date of order confirmation, we will either give you a full refund or exchange those goods for you. The refund or exchange will be made within 14 working days after the date of cancellation. Your cancellation must be made either by e-mail sales@BeachDiva.co.uk or in writing. Telephone cancellations cannot be accepted. Our “No Quibble Guarantee” is subject to the following only: * The items must be unused and returned in their original packaging. * Items must be returned to the address shown on the delivery note. * Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday). * You are responsible for the delivery costs to our warehouse. Please state clearly, if you require a refund or wish to exchange the goods. OUR "NO QUIBBLE" GUARANTEE DOES NOT APPLY TO ANY BESPOKE OR PERSONALISED ORDERS. Guarantees Again, we believe in making life easy and language plain. Rather, as a lot of retailers and manufacturers do, by offering you guarantees on sliding, increasing or decreasing scales, our guarantees are plain and simple. All our products are guaranteed and cover you against defects and faulty workmanship. All guarantee periods are clearly shown on the relevant product description. You will need to notify us either by e-mail sales@BeachDiva.co.uk or in writing contact us if the goods received are faulty, clearly stating the nature of the problem and if you wish to receive an exchange or a full refund. Notification by telephone cannot be accepted. We will collect the goods at our expense from you within 7 working days and either exchange the faulty item or issue you a full refund within 21 working days from receipt of your notification. In the unlikely event of our goods being faulty, we would like to apologise beforehand for any inconvenience caused. Our guarantee does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice help line) or your local trading standards office. Order Cancellations Cancellations need to be made by e-mail sales@BeachDiva.co.uk or in writing contact us. Telephone cancellations cannot be accepted. Cancellations for bespoke or personalised orders can not be accepted once your order has been confirmed. Returns Please return goods to: BeachDiva Customer Services 2nd Floor Station House Stamford New Road Altrincham Cheshire WA14 1EP Customer Services, Enquiries and Contact Address For any product enquiries or other questions you might have, e-mail us sales@BeachDiva.co.uk. Otherwise, please telephone or write to us: BeachDiva Customer Services 2nd Floor Station House Stamford New Road Altrincham Cheshire WA14 1EP Telephone: 0161 924 2337 Customer complaints We hope that we will keep you happy all the times. However, should we not perform as you expect us to, or have any other complaints, please do not hesitate to e-mail sales@BeachDiva.co.uk or contact us at BeachDiva Complaints Department 2nd Floor Station House Stamford New Road Altrincham Cheshire WA14 1EP We will acknowledge any complaints within three working days and respond to your complaint fully within seven working days.
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