Plain English
Credit/Debit Card Security
Your Privacy
Prices
Product Descriptions
Secure Payment
Delivery
No Quibble Guarantee
Guarantees
Order Cancellations
Returns
Customer Services, Enquiries and Contact Address
Customer Complaints

Plain English

We do not agree with hidden small print, overcomplicated terminology or legal jargon that neither you nor we fully understand. We are great believers in plain English and have tried to word our terms and conditions accordingly.

These terms and conditions apply to beachdiva.co.uk and constitute a binding contract between BeachDiva.co.uk (us/we/our) and its customers (you/your) which applies to all purchases of products from us and the language relating to all aspects of this contract is deemed to be English. This contract shall be governed and construed according to English law and any disputes and proceedings shall be subject to the jurisdiction of English courts only.

Credit/Debit Card Security

Security is our highest priority and we would like to reassure you that this website is fully secure. Please e-mail us at sales@beachdiva.co.uk should you have any questions or queries about the security of this web site.

Your Privacy

Your privacy is of great concern to us. We are fully aware of the problems that nuisance junkmail and random phone calls create.

We therefore undertake to collect information about you, only to enable us to process your order in the most efficient way and provide you with the best possible service.

We will only collect your information lawfully and in accordance with the data protection act of 1998.

We do not sell, share, rent or otherwise disclose your information to any third party.

We will ask for your permission to use your information to provide you, from time to time, with product information from our company only and only by either e-mail or post.

Should you refuse permission; no further information will be provided to you.

In any event, we undertake never to call you in order to promote or advertise our products.

We will collect the following information from you:
Your name and address
Delivery address (if different)
E-mail address
Telephone number

We do not send random marketing emails to personal email addresses (spam).

Cookie Information:

Cookies are small bits of text used by a browser to store information on your computer's hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.

BeachDiva.co.uk uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Cookies in the browser must be enabled in order for the Cart to work properly. We only keep the user's customer ID and their Cart ID. Also, as soon as an order is completed or the customer logs out, even that small amount of data is deleted.

Prices

All our prices unless otherwise stated, are inclusive of delivery costs. We reserve our rights to alter prices without further notice.

Product Descriptions

We take the utmost care to ensure that our product descriptions and other information provided (including pictures) are as accurate as possible.

However, we cannot accept any liability for unintended inaccuracies or errors.

Colours may slightly vary due to the limitations of computer technology.

The product descriptions and/or information provided on our website do not constitute an offer to contract or enter into an agreement.

Product description and information are subject to change without prior notice.

Orders are accepted at our discretion only and we reserve our right to decline orders without giving any further reason.

Payment

We accept all major credit cards/debit cards.

PayPal processes all credit/debit card payments and their terms and conditions form an integral part of our terms and conditions. Please click here for further information. You do not have to have a PayPal account to place your order.

For telephone orders please ring (UK) 0161 924 2337. Our lines are open Monday to Friday, 9am to 5 pm.

We also accept payment by cheque. Please fill in your order details in the usual way, complete and print the order confirmation page and send together with your cheque to

BeachDiva
Accounts Department
2nd Floor Station House
Stamford New Road
Altrincham
Cheshire
WA14 1EP

Please make cheques payable to BeachDiva. From the date of receiving your cheque, please allow for 5 working days for your funds to clear.

Your orders can only be dispatched if payment has been received and cleared.

Delivery

Free delivery for all items to mainland England, Scotland, Scottish Highlands, Wales, Northern Ireland and the Republic of Ireland.Please email deliveries@beachdiva.co.uk or write to us.

We deliver to all of Europe. Please e-mail deliveries@beachdiva.co.uk for delivery charges.

Your shopping basket will display the estimated delivery period which is normally 2-5 working days after order confirmation. Should we be unable to deliver within this time period, we will advise you accordingly and you are within your rights, after receiving such an advice, to cancel your order.

Our special couriers and Parcelforce guarantee next day delivery after pick up from our warehouse. For deliveries to Scottish Islands and Channel Islands please contact us or email to deliveries@beachdiva.co.uk.

Items send by First Class Recorded Post will usually arrive within 24 hours.

In case of an unsuccessful delivery by Parcelforce or First Class Recorded Post a note will be left at the delivery address informing you of the event. Those items can usually be collected at your local sorting or post office. Collection is entirely your responsibility.

Should you have any questions or queries about delivery, please e-mail deliveries@beachdiva.co.uk, write or telephone us.

No Quibble Guarantee

We appreciate that orders are sometimes placed in a hurry or without giving enough consideration to the item ordered. We have all done this. Should you therefore change your mind about your order, we undertake the following:

If you cancel your order within 14 days after the date of order confirmation, we will either give you a full refund or exchange those goods for you. The refund or exchange will be made within 14 working days after the date of cancellation. Your cancellation must be made either by e-mail sales@beachdiva.co.uk or in writing. Telephone cancellations cannot be accepted.

Our “No Quibble Guarantee” is subject to the following only:

• The items must be unused and returned in their original packaging.
  
• Items must be returned to the address shown on the delivery note.
  
• Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday).
  
• You are responsible for the delivery costs to us.

Please state clearly, if you require a refund or wish to exchange the goods.

Guarantees

Again, we believe in making life easy and language plain. Rather, as a lot of retailers and manufacturers do, by offering you guarantees on sliding, increasing or decreasing scales, our guarantees are plain and simple.

All our products are guaranteed and cover you against defects and faulty workmanship. All guarantee periods are clearly shown on the relevant product description.

You will need to notify us either by e-mail sales@beachdiva.co.uk or in writing contact us if the goods received are faulty, clearly stating the nature of the problem and if you wish to receive an exchange or a full refund. Notification by telephone cannot be accepted.

We will collect the goods at our expense from you within 7 working days and either exchange the faulty item or issue you a full refund within 21 working days from receipt of your notification.

In the unlikely event of our goods being faulty, we would like to apologise beforehand for any inconvenience caused.

Our guarantee does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice help line) or your local trading standards office.

Order Cancellations

Cancellations need to be made by e-mail sales@beachdiva.co.uk or in writing contact us. Telephone cancellations cannot be accepted.

Returns

Please return goods to:
BeachDiva
2nd Floor, Station House
Stamford New Road
Altrincham
Cheshire 
WA14 1EP
UK

Customer Services, Enquiries and Contact Address

For any product enquiries or other questions you might have, e-mail us sales@BeachDiva.co.uk. Otherwise, please telephone or write to us:

BeachDiva
Customer Services
2nd Floor, Station House
Stamford New Road
Altrincham
Cheshire WA14 1EP

Telephone: 0161 924 2337

Customer complaints

We hope that we will keep you happy all the times.

However, should we not perform as you expect us to, or have any other complaints, please do not hesitate to e-mail sales@beachdiva.co.uk or contact us at

BeachDiva
Complaints Department
2nd Floor, Station House
Stamford New Road
Altrincham
Cheshire 
WA14 1EP
UK

We will acknowledge any complaints within three working days and respond to your complaint fully within seven working days.